Terms and Conditions
Prices, shipping costs & all other terms are recognised as agreed when committing to purchase.
MODEX reserves the right to amend any information without prior notice.
REFUNDS & RETURNS
Please see details on our returns page.
Refunds will be processed back on the original payment method only from your order. If the original payment method is no longer available, a store credit will be applied.
SHIPPING
Please see details on our Shipping page.
TAXES & DUTIES
All taxes, customs fees & duties are the responsibility of the customer & vary between countries.
FAULTS
In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email info@modexnatural.com within 2 days of receiving your item with your order number, a clear image & description of the fault.
If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.
CURRENCY
Prices for all products listed are in AUD (Australian dollar currency), GST inclusive unless stated otherwise. You can change currency options on the website footer to view in other currencies. Prices may vary between currencies.
PRICE & SALE
Prices are applicable & set at the time of purchase & subject to change thereafter.
PAYMENTS
Modex accepts the following payments: Visa, Mastercard, Amex, Afterpay, Google Pay, Apple Pay, Shop Pay and PayPal only.
By purchasing on this website, you warrant that you are an authorised user of the payment method used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by Modex . We will email you with confirmation of the receipt of your online order. Modex may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.
By completing an online order, you are agreeing to purchase the product at the price listed on our website and payment must be made at the time of submitting an online order.
STORE CREDIT
Store credits are applied to the account registered or email address that was used to place your order. Store credits cannot be transferred to another account. Our store credits are valid for 3 years from date of issue and any remaining balance that remains after the 3 years will not be available for use.
Store credits cannot be redeemed or refunded for cash and does not accrue interest. If an order made using a store credit is cancelled or returned, the balance from the store credit will be restored back to store credit.
PROMOTIONAL CODES
Modex may from time to time run promotions and special offers that can be applied to your order using a promotional code at checkout or may automatically apply without a code.
If you are required to enter a promotional code, you must enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order.
If for any reason, the promotional code has not been applied to your order, you may reach out to our customer service team at info@modexnatural.com, straight after you have placed your order and they will be able to assist you. Please note, it is up to MODEX's discretion to refund you the discounted amount.
Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.
PRIVACY
Your privacy is held as highest priority & your information will not be shared with third parties.
Credit card details are processed via secure encryption & are not stored.
Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.
MARKETING
By consenting to MODEX SMS marketing and email marketing in the checkout and or initialising a purchase or subscribing to our newsletter, you agree to receive recurring text and email notifications, marketing offers and transactional texts including review requests and abandoned checkout reminders.
Please note, message frequency varies during seasonal promotions and certain times of the year. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages or email marketing, please follow prompts on the email or text message.
You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you have any questions or concerns, please contact us at info@modexnatural.com
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You can read further information in our privacy policy on collecting personal information (above).
MODEX MY MODE LOYALTY PROGRAM TERMS AND CONDITIONS
To qualify for points, you must register for a MY MODE account. To create an account, select the Account option in the top right section of the website.
Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn points for every purchase. MODEX cannot add points to your account post purchase.
Points are pending and are approved 30 days after purchase. Any points accrued from purchases that are later returned will be automatically removed from your account.
Only one loyalty reward voucher can be used per order and cannot be used in conjunction with any other offer.
Points are redeemable online at modexnatural.com
Each point cannot be exchanged for cash.
Once you reach a redeemable number of points, a voucher will be available when you are logged in to your account on the loyalty page with a code to apply at checkout.
Purchases of gift cards, and purchases made using gift cards do not qualify for points.
Delivery charges are not included when calculating your earned points.
When redeeming points, the delivery fee will not be included in the discount given.
Points are valid for 12 months, if you have not spent your accrued points in a 12 month period, your point balance will reset to 0.
Modex may transfer, cancel, withdraw or alter points at any time, including these terms on any loyalty account, without notice.
Modex launched our loyalty program in September 2020 and allocated every account who had placed an order in the previous 12 months at point of launch to their specific tier level.
By signing up to the My Mode loyalty program, you agree to receive emails relating specifically to the program. These emails are designed to include content relating to your rewards, your points balance and news relating to the points program. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy.
COMPETITIONS
Specific terms and conditions relating to any active competitions or giveaways will be listed below.
MOBILE TERMS OF SERVICE
Last updated: Aug. 17, 2025
The Modex Natural mobile message service (the "Service") is operated by Modex Natural (“Modex Natural”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Modex Natural’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Modex Natural through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Modex Natural. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Modex or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Modex Natural mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Modex or email info@modexnatural.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
CONTACT
Please contact us for any further information and we will be happy to assist
info@modexnatural.com
