Shipping policy
Australia
- FREE shipping - Orders over $99AUD
- Standard $15AUD shipping - Orders under $99AUD
New Zealand
- FREE shipping - Orders over $99AUD
- Standard $15AUD shipping - Orders under $99AUD
International
- United States – FREE standard shipping on orders over $200USD
- United Kingdom – FREE standard shipping on orders over £160GBP
- Europe – FREE standard shipping on orders over €190EUR
- Rest of World – FREE standard shipping on orders over $300AUD
Under these amounts, standard shipping is a flat rate based on order weight (from $25USD / £20GBP / €22EUR / $35AUD) and is shown at checkout. DHL Express is also available at checkout for faster delivery.
Taxes and Duties
All packages are dispatched from our warehouse in Sydney, Australia. Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes try using this external Duty Calculator.
How long will it take for my order to arrive?
When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time!
From dispatch, the estimated metro delivery times are:
- Standard delivery – 2-5 business days (excluding weekends*)
- New Zealand delivery – 3-7 business days (excluding weekends*)
- International standard – Up to 7-14 business days (excluding weekends*)
- DHL Express – faster delivery, estimated timeframe shown at checkout
Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.
THERE MAY BE OTHER INTERRUPTIONS TO THE ABOVE SHIPPING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER
Please note that delivery may take a little longer to rural areas, so it’s best to order early.
*Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day.
ely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external Duty Calculator.
How long will it take for my order to arrive?
When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time!
From dispatch, the estimated metro delivery times are:
- Standard delivery – 2-5 business days (excluding weekends*)
- New Zealand delivery – 3-7 business days (excluding weekends*)
- Other International – Up to 7-14 business days (excluding weekends*)
Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods.
THERE MAY BE OTHER INTERRUPTIONS TO THE ABOVE SHIPPING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER
Please note that delivery may take a little longer to rural areas, so it’s best to order early.
*Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day.